App issue
Use this for crashes, confusing screens, permissions, install problems, measurements, TV pairing, or field-tool behavior.
Prepare app emailSupport routing
Get help, request testing, or ask about a build.
Use the support path when you need app help, beta access, plugin setup guidance, privacy answers, or a quick direction check before ordering custom work.
App supportBeta requestsPlugin guidanceCustom build questions
Beta access
Request access for apps in beta or development. Useful tester requests help decide what gets finished next.
Open beta formPlugin help
Ask about setup, workflow fit, plugin behavior, package readiness, or which WordPress tool fits your site.
Prepare plugin emailCustom work
Use this when the answer is not support but a new tool, app, dashboard, automation, or cleanup pass.
Start order pathStructured ticket
Send the details that make the issue actionable
Do not send passwords, card numbers, signing keys, private upload keys, sensitive location history, or customer secrets.
Not sure if this is support or a custom build?
Send the workflow and current blocker. If it needs a build, route it through Custom Orders.
Revenue routing
Support can become a scoped order when needed.
If a request is really new functionality, a workflow build, a plugin customization, or a dashboard, route it to Custom Orders instead of treating it as ordinary support.